Privacy Policy

Last updated: January 2026

1. Introduction

Drenoxor Industrial S.r.l. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our industrial maintenance services and related activities.

Our registered office is located at 150 9 Ave SW, Calgary, AB T2P 3H9, Canada. Our VAT number is 863920574 RT 0001.

This Privacy Policy applies to all users of our website, services, and any other interactions with Drenoxor Industrial S.r.l.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Contact information (name, email address, phone number, company name)
  • Service inquiry details and project specifications
  • Billing and payment information
  • Communication preferences
  • Any other information you choose to provide through forms, emails, or direct communication

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Website usage data (pages visited, time spent, referral sources)
  • Device information (IP address, browser type, operating system)
  • Cookies and similar tracking technologies
  • Location data (non-precise)

2.3 Third-Party Information

We may receive information about you from third-party service providers, business partners, and publicly available sources to verify information and enhance our services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing and managing our industrial maintenance services
  • Processing orders and transactions
  • Sending service updates, technical notifications, and support communications
  • Responding to your inquiries and requests
  • Marketing and promotional communications (with your consent)
  • Improving our website, services, and user experience
  • Complying with legal obligations and protecting our rights
  • Fraud prevention and security

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Performance of a contract with you
  • Your explicit consent
  • Compliance with legal obligations
  • Protection of vital interests
  • Our legitimate business interests

5. Data Sharing and Disclosure

We may share your personal information with:

  • Service providers and contractors who assist us in operations
  • Business partners for joint service delivery
  • Legal authorities when required by law
  • Acquirers or successors in the event of merger or acquisition

We ensure that all third parties are bound by appropriate data protection agreements and maintain confidentiality obligations.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary depending on the type of information and our legal obligations:

  • Service data: Duration of service contract plus 7 years for legal compliance
  • Marketing communications: Until you unsubscribe
  • Website analytics: Up to 26 months

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request and obtain a copy of your personal information we hold.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information.

7.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal retention obligations.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information.

7.5 Right to Data Portability

You have the right to request your data in a portable format and transfer it to another provider.

7.6 Right to Object

You have the right to object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us at support@drenoxor.shop or call +1 403 266 5588.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve site functionality
  • Personalize content and advertisements

You can control cookie settings through your browser. However, disabling cookies may impact your experience on our website. For more details, please see our Cookie Policy.

9. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security audits and updates
  • Employee training on data protection
  • Restricted access to personal information

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your data.

10. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to external websites, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account if applicable.

12. International Data Transfers

As Drenoxor Industrial S.r.l. operates in Canada, your personal information may be transferred to, stored in, and processed in Canada and potentially other countries. These countries may have data protection laws different from your country of residence.

By providing your personal information, you consent to such transfers and processing in accordance with this Privacy Policy.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this policy
  • Sending you an email notification for significant changes

Your continued use of our services after updates indicates your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Drenoxor Industrial S.r.l.

Address:
150 9 Ave SW, Calgary, AB T2P 3H9, Canada

Email:
support@drenoxor.shop

Phone:
+1 403 266 5588

VAT: 863920574 RT 0001

15. Your Rights as a Canadian Resident

If you are a resident of Canada, you have specific rights under Canadian privacy legislation. We comply with applicable privacy laws including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Provincial privacy legislation

You have the right to request access to your personal information, request corrections, opt out of marketing communications, and file complaints with appropriate privacy authorities.

16. Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and sharing of your personal information as described herein. If you do not agree with our practices, please do not use our services.

We use cookies Drenoxor Industrial S.r.l. uses cookies to enhance your experience. Privacy · Cookies